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IT Services

CTS Choice is the best choice for outsourced IT management services in Southern California. Our team of networking experts are well trained and on-call to assist your company with all of your information technology needs.

The Benefits of Outsourced IT Management

There are many benefits of outsourcing various IT functions and services, including:

  • Frees up your resources and staff to focus on core business functions.
  • Reduces capital expenditures and equipment costs when you also utilize cloud-based solutions.
  • Provides easy access to the latest technologies.
  • Ability to find IT experts in different areas with the skills and knowledge you require.
  • Makes your IT expenses more predictable and easier to manage with different plans as well as subscription pricing options.

How Outsourcing IT Can Save a Company Money

Maintaining your own in-house IT technical staff and technical managers can be costly, even for medium and large businesses. Your staffing needs are constantly changing, in that you may need several full-time employees for a few months for a project, but then only need one full-time person and a few part-time people for the rest of the year.

With outsourced IT management, you do not have to worry about fluctuations to your staffing requirements and can easily add or reduce coverage as your needs change.

How an IT Team Can Keep a Company’s Data Safe

CTS Choice employs the latest data security measures to help keep our clients’ data safe. We perform regular backups, apply security updates and patches, keep antivirus, malware and spyware software current, and constantly monitor networks and firewalls.

You can rest assured your data is properly protected at all times. Our technical staff and managers maintain the highest levels of client confidentiality and respect the privacy of our clients as well as the sensitivity of their data.

Why Outsource Your IT Services?

While maintaining your IT infrastructure is a complex job requiring a very specialized skill set, for many small businesses, it does not justify a full-time employee. Things like system updates, minor problem resolution and setup of new hardware rarely consume a few hours each week, yet the work definitely has to get done. You can save a substantial amount of money and time by contacting CTS Choice for your technology needs.

Remote Monitoring and Management

Our team continuously monitors, manages and supports the health and security of every device on a network. Potential problems are immediately investigated, identified and remediated. Each IT environment is managed by a vCIO. A vCIO is an experienced IT leader who will review and addresses  our specific business needs with the support of our NOC, consisting of over 600 certified technicians. Our team seeks to understand your specific challenges, identify risks and provide you with effective IT solutions. We leverage technologies that address your business goals and implement  strategic technology solutions that will grow with your business.

24x7x365 Help Desk

Our U.S.-based help desk team quickly and efficiently resolves even your most complex technical problems whether over the phone or by web-based chat. They are the core of our four-tiered support team, delivering unprecedented real-time support. Whether you’re dealing with hardware, software or network issues, we work with you until the problem is solved. 

Security as a Service (SECaaS)

Our team continuously monitors, manages and supports the health and security of every device on a network. Potential problems are immediately investigated, identified and remediated. Each IT environment is managed by a vCIO. A vCIO is an experienced IT leader who will review and addresses  our specific business needs with the support of our NOC, consisting of over 600 certified technicians. Our team seeks to understand your specific challenges, identify risks and provide you with effective IT solutions. We leverage technologies that address your business goals and implement  strategic technology solutions that will grow with your business.

Business Continuity and Disaster Recovery (BCDR)

Our business continuity solution is about more than just backup – it’s designed to quickly revive your network following any unplanned downtime and ensure your business has access to the data, systems and services you need to function. We have a dynamic portfolio of cloud based and hybrid solutions to provide you with robust data security and reliable storage with proactive anti-virus and patch management. You can rest easy knowing that your critical data, emails, documents and all other information is protected within a hyper secure
environment available immediately when required.

Cloud Services

We use leading technology and security standards to safely provision servers, networks and storage resources. Our portfolio of secure cloud offerings can handle the most rigorous production workload while providing the autonomy, control, security and visibility that your business requires. We will work with you to understand your business needs and will provide the knowledge and the team to support any cloud strategy that fits with your business needs and goals.

Workspace as a Service (WaaS)

Our WaaS solution looks and feels like the desktop you use today, except all your files and applications are securely stored and accessible in the cloud. Our platform comes complete with everything that’s needed for your office related tasks, Your virtual desktop will include anti-virus software, data backup, and all software applications that you utilize daily. Whether you’re at the office, traveling for business or working from home, access to your workspace is made simple from any device. With real-time business continuity and disaster recovery options, your business will continuously stay connected to the workspace from any device you choose anytime and anywhere.

Cyber Security Practice

Cyber Security solution services enable organizations to make use of our seasoned Cyber Security team to assess Cyber Security risks to their businesses. Our Cyber Security team provides specialized skills, tools and methodologies in identifying possible external threats and internal processes which may lead to security gaps within an organization. We take the lead in identifying, implementing and testing all policies, procedures, and infrastructure to ensure safe IT environments.

Office 365

From home to business, desktop to web and all the devices in between, Office 365 allows access to your business’s files, creation and collaboration on documents in real-time and utilization of the tools needed to keep your business moving. By leveraging our team’s expertise, your business can sync sensitive corporate files between servers, desktops, the cloud, and more for fluid collaboration and mobile productivity that’s securely under control.

Mobile Device Management

We provide powerful and secure monitoring and management of mobile devices, ensuring secure access to your corporate data. Our MDM platform is fully-managed to provide flexible approaches for enrollment, asset management, policy enforcement and the distribution of profiles, apps and docs based on device ownership. We deliver device encryption capabilities with centralized policy and compliance control from a web-based console.

LAN Optimization

LAN optimization is paramount to delivering an enterprise quality voice and cloud experience. Our network of highly skilled vCIOs leverage state-of-the-art tools to proactively monitor and analyze network components over a work-cycle test period. We then leverage critical data, including Mean Opinion Scores, to identify and remediate any issues related to voice quality, latency, packet loss and other critical variables that will affect voice or data quality for any supported applications.

Privacy Compliance Practices

Is your IT network HIPAA and PCI Compliant?
This year, over 2 million healthcare, accounting, law firms and many other businesses are being targeted for federal HIPAA/HITECH Act Phase 2 compliance audits by the U.S. Department of Health & Human Services. Not performing annual HIPAA compliance assessments is a HIPAA violation and subjects you to fines up to $50,000 per violation or per record. And a PCI compliance failure can result in loss of the right to accept credit cards. Our HIPAA and PCI privacy team members will get and keep you compliant by performing initial and ongoing assessments and remediation through our Compliance-as-a-Service offerings.
HIPAA Compliance
Our HIPAA Risk Assessments evaluate administrative, physical and technical safeguards defined in the HIPAA Security Rule for protecting the confidentiality, integrity and availability of electronic protected health information (ePHI). With our HIPAA Compliance-as-a-Service, we build on our baseline HIPAA Risk Assessment to support ongoing compliance for your environment.
PCI Compliance
Want to avoid the business ‘death penalty’ of losing your right to accept credit cards? Our PCI Risk Assessment and ongoing PCI Compliance-as- -Service offerings provide initial and ongoing support to help ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS).
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